Communication (iCOM)
Sharing a suitable amount of information at the right time and listening to those around you.
LVL 1 - Trainee
Seeks to understand what is communicated to them and asks for help with their assignments.
- listens with the intent to understand.
- is capable of following simple and concise instructions.
- asks for help from those around them and is open to feedback.
- is friendly and shows respect for others.
LVL 2 - Engineer I
Communicates with their team and contributes to meetings, which they attend reliably.
- can get messages across that have the desired effect to those working closely with them, especially their managers and senior engineers.
- absorbs feedback carefully and puts it into practice.
- provides minor contributions to group activities, such as project meetings or communities of practices.
- regularly asks for assistance to develop their knowledge.
- adopts a proactive approach in terms of responding to meeting invites, is punctual for the ones they can join, and keeps the relevant parties informed when attendance is late or not possible.
LVL 3 - Engineer II
A confident and efficient collaborator, communicating regularly with colleagues and clients in a professional manner. Good with written communication for daily tasks including tickets, chat, and email.
- communicates confidently to the full project team, and wider engineering communities of practice at Inviqa.
- able to put forward their own ideas and listen to the ideas of others.
- is comfortable speaking to clients professionally, usually under supervision.
- expresses themselves clearly through commit messages, JIRA comments, and PR descriptions.
- summarises and documents decisions effectively.
- is able to report on and/or present straightforward ideas and concepts, for example reporting the results of a spike investigation.
- ensures emails and direct private messages are responded to during the same working day, or at least proactively informs the relevant parties when they should expect an answer.
LVL 4 - Senior I, Senior II
Represents Inviqa well to external clients, partners, and groups. Proactively and efficiently sharing and collaborating with people outside of their project team.
- speaks professionally and confidently with clients, representing Inviqa and its values while reassuring them of our technical abilities.
- is able to write clearly and succinctly in a variety of settings and styles.
- assists in pre-sales support through contributing to pitches and demos, and may run the demos.
- collaborates professionally and constructively with technical partners.
- understands the value of communicating in different formats or with alternate wording, and may provide variations to communicate the same idea.
- regularly provides feedback for colleagues, especially constructive feedback.
LVL 5M - TTL
Facilitates good communication within their project team, as well as with clients and third-parties. Provides feedback to help their team improve, both individually and as a team.
- is confident addressing their team members both individually and as a group.
- is comfortable presenting to small groups.
- keeps regular dialogue with clients and third-parties, working to establish clarity and an effective plan through good communication.
- ensures communication flows through their team, that everyone has the opportunity to be heard and encouraging them to speak and be involved.
- mediates between team members: balancing opinions, finding compromise wherever possible, and making a decision if clear consensus cannot be found.
- provides clear and meaningful feedback to team members for the benefit of their career progression.
- is able to facilitate routine project team group meetings, and helps encourage opinions and ideas from all parties and guide decisions without dominating.
- employs excellent written skills to clearly communicate through mixed media channels.
LVL 5T - Principal
Can lead effective technical pitches, creating high-quality documents and presentations. Communicates across multiple teams.
- has influence across multiple teams and wider communities.
- can present pitch-level output of complex investigations, discoveries and proposals in a clear manner suitable to the target audience, for example avoiding technical terminology when presenting to a non-technical client.
- confident presenting to groups of any size.
- employs excellent written skills to clearly communicate through mixed media channels.
LVL 6M - SEM
Facilitates good communication across our engineering team and with other groups within Inviqa. Shares strategy and progress widely and regularly, and openly welcomes feedback from all engineers.
- shares team information amongst peers in their domain and actively encourages feedback and discussions.
- acts as a conduit from senior management to all engineers to inform on strategy, goals, and operational news.
- solicits and acts on feedback from engineers, especially to help inform departmental initiatives.
- encourages transparency and leads by example, even for areas outside of their responsibility.
- is confident presenting to groups of any size within Inviqa.
- facilitates productive and successful meetings and communities of practice with mechanisms for ensuring that goals are understood, engagement is kept high and conflict is navigated.
- looks for and delegates opportunities to build our library of reusable knowledge, for example articles or guides to provide to clients.